terms of service

Welcome to Tiankara Creations, your go-to destination for premium Ankara fashion. By accessing and using our website, you agree to these Terms of Service. Please take a moment to review them carefully, as they outline your rights and obligations when shopping with us.

1. Introduction

Tiankara Creations is committed to providing high-quality clothing for men, women, and children. Our online store is designed to offer a seamless shopping experience, and by continuing to use our services, you agree to these terms.

2. Eligibility

To place an order with Tiankara Creations, you must:

  • Be at least 18 years of age.
  • Have a valid payment method, such as a debit/credit card or mobile payment service.
  • Be authorized to use the provided payment method.

3. Ordering Process

Once you place an order, you will receive a confirmation email acknowledging your purchase. Please ensure that the details you provide are accurate and up to date.

  • Order Modifications: After an order is placed, no changes can be made. If you need to make adjustments, you must cancel the order (if applicable) and place a new one.
  • Order Cancellation: Orders can be canceled within 12 hours after placement, provided they have not been dispatched.

4. Pricing and Availability

All prices on our site are listed in local currency and may be subject to change without notice. We strive to ensure that all product descriptions and pricing are accurate, but errors may occur. In case of a discrepancy, we will notify you promptly and offer a solution.

5. Payment Methods

We accept a variety of payment methods, including:

  • Major credit and debit cards
  • Mobile payment services (e.g., M-Pesa)
  • PayPal (where applicable)

Payment is required at the time of purchase. Your order will not be processed until full payment is received and confirmed.

6. Shipping and Delivery

Tiankara Creations offers delivery services based on your location. You can select from various shipping options at checkout, each with estimated delivery times.

  • Delivery Time: Delivery times vary depending on your location. Any delays will be communicated.
  • Tracking: You will receive a tracking number once your order has been shipped, allowing you to monitor its progress.
  • International Orders: Customers outside of our standard delivery zones may incur additional fees.

7. Returns and Exchanges

We want you to love your Tiankara Creations purchase. If you’re not completely satisfied, here’s how we handle returns and exchanges:

  • Return Window: Returns must be initiated within 7 days of receiving your order.
  • Condition: Items must be in their original condition – unworn, unwashed, and with all tags intact.
  • Refunds: Refunds will be issued through the original payment method. Shipping fees are non-refundable.
  • Exchanges: If you wish to exchange an item, please contact us to confirm availability of the replacement product.

Certain items, such as customized or sale items, may not be eligible for return.

8. Custom Orders

We offer custom Ankara designs for special occasions. If you’re interested in a custom order, please contact us directly. Custom orders are subject to additional processing time and cannot be returned unless defective.

9. Intellectual Property

All content on this site, including text, images, and designs, is the property of Tiankara Creations. You may not reproduce, distribute, or use any content for commercial purposes without prior written consent.

10. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, store, and use your data.

11. Promotions and Discounts

From time to time, we may offer promotional codes or discounts. Each promotion will have its own terms and conditions, which will be provided at the time of the offer.

  • Code Usage: Promo codes must be applied at checkout to be valid. They cannot be applied retroactively.
  • Limitations: Some discounts may only apply to specific items and cannot be combined with other offers.

12. Limitation of Liability

Tiankara Creations is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the purchase price of the item in question.

13. Governing Law

These Terms of Service are governed by the laws of the country in which we operate. Any disputes arising from these terms will be resolved in the courts of our jurisdiction.

14. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page, and your continued use of our services signifies your agreement to these changes.

15. Contact Us

For any questions or concerns about these Terms of Service, feel free to reach out to our customer support team at:

Thank you for shopping with Tiankara Creations! We appreciate your support and look forward to bringing you the best of Ankara fashion.