At Tiankara Creations, we are deeply committed to protecting your privacy and personal information (PI). This Privacy Policy explains how we collect, use, store, update, transfer, and protect your data. By using our website, mobile applications, or other customer touchpoints, you agree to the terms outlined in this policy, as updated from time to time. Any updates or changes will be communicated to you.

Scope

This policy applies to all individuals (“you,” “your”) whose PI we collect, regardless of where you live or work. Whether your information is shared with us via our website, mobile applications, in-store, or through other communication channels such as emails and telephone, it will be protected as described here.

What Personal Information Do We Collect?

Personal Information (PI) includes any information that can identify you, including:

• Full name, contact information (email, phone number, address)
• Date of birth, gender, marital status, and other demographic details
• Financial information, where applicable (billing details, payment information)
• Employment or education history, when relevant
• Personal interests and shopping preferences

We also collect non-personal browsing data through cookies to enhance your experience on our site.

When Do We Collect Your Personal Information?

We collect PI in various ways, including when you:

• Create an account or make a purchase on our website
• Browse, visit, or interact with us through our various online and offline channels
• Contact us with inquiries, complaints, or for customer support
• Subscribe to our newsletter or participate in promotions or competitions
• Engage with us on social media or through third-party platforms

How Do We Use Your Personal Information?

Your PI is essential for us to:

• Process orders and payments
• Deliver our products, including women’s, men’s, and children’s Ankara clothing
• Enhance our products, services, and customer experience
• Communicate updates, offers, and promotions tailored to your interests
• Prevent fraud and manage security
• Comply with legal obligations and business-related interests

Cookies and Automated Tracking

We use cookies to collect data on how you interact with our website. This helps us personalize your shopping experience, track site usage, and improve our services. Third-party tools like Google Analytics may also be used to monitor site traffic and user behavior.

Marketing Communications

By completing a purchase or signing up for our services, you agree to receive:

• Transactional emails related to your orders
• Promotional emails, SMS, and push notifications about our latest collections and offers

You can opt-out of promotional emails anytime by clicking the “unsubscribe” link in our emails or contacting us directly.

Storage and Protection of Your Personal Information

Your data is securely stored on our systems. Some data may be transferred to secure cloud servers outside of Africa, but we ensure that robust security measures are in place to protect your PI from unauthorized access or misuse.

Your Rights

You have the right to:

• Inquire about the PI we hold about you
• Request corrections or deletion of your PI
• Restrict the processing of your PI
• Opt-out of marketing communications

To exercise any of these rights, contact us directly, and we’ll be happy to assist.

Changes to This Privacy Policy

Our Privacy Policy is effective as of 18/10/2024. We may update this policy periodically, and you will be informed of any significant changes through our regular communication channels. Continued use of our website and services after updates indicates your acceptance of any changes.

If you have any questions or concerns about how we handle your personal information, feel free to contact us at [email protected].

Thank you for trusting Tiankara Creations!